Local & Interstate Tariff (Updated: 7/8/2024) SECTION I

Item 91 This tariff establishes the MAXIMUM CHARGES for transportation of household goods in Texas by Old West Moving.

How We Price Local And Interstate Move

Interstate Moves are Priced by a Mileage Rate and Flat Hourly Rate Loading and Unloading Local Moving is a Flat Hourly Rate Based on the Number of Professional Movers & Trucks We Offer Capped Pricing and Peace of Mind Transparency in Pricing



Item 93 $100 SERVICE FEE

Item 94 2 MOVERS @ $175/HR

Item 95 3 MOVERS @ $215/HR

Item 96 4 MOVERS @ $255/HR

Item 97 5 MOVERS @ $295/HR

Item 98 6 MOVERS @ $335/HR


Item 99 2 HOUR MINIMUM Item 100 $100 SERVICE FEE

Item 106 2 MOVERS/TRUCK @ $190/HR

Item 107 3 MOVERS/TRUCK @ $230/HR

Item 108 4 MOVERS/TRUCK @ $270/HR

Item 109 5 MOVERS/TRUCK @ $310/HR

Item 110 6 MOVERS/TRUCK @ $350/HR


Item 112 2 Trucks:

Second Truck: $400 Daily Charge + .35 mile (MILEAGE FEE WAIVED LESS THAN 30 MILES)

(This helps cover a full day of wages for a second driver, fuel expense for two loaded moving trucks, commercial insurance policies on two CMVS over 16,000 GVWR, and vehicle lease costs)

Item 113 3 Trucks:

Third Truck: $400 Daily Charge + .35 mile (MILEAGE FEE WAIVED LESS THAN 30 MILES)

(This helps cover a full day of wages for a third driver, fuel expense for three loaded moving trucks, commercial insurance policies on three CMVS over 16,000 GVWR, and vehicle lease costs)

Rates For Moves Over 100 Miles

We do not bill on the weight of a load as many of the national moving companies do. Instead, we use a simpler formula that leaves no room for a moving company to take advantage of a customer on reported weight vs actual weight.

All loading, unloading, and packing are itemized separately from the transportation cost and billed hourly. See the above hourly rates under local. These hourly rates based on the number of movers and or trucks also apply to long distance moves over 100 miles. In addition, we now add a transportation cost based per mile and itemized on your final bill and charged as follows:

One Full Size Straight Truck (26')

One Way (IN-STATE)

Item 114 100 - 300 Miles: $20.50 per mile over 100 miles

Item 115 $6,150 + 301 - 999 Miles: $5.50 per additional mile


Item 116 100 - 300 Miles: $20.50 per mile over 100 miles

Item 117 $6,150 + 301 - 999 Miles: $6.50 per additional mile over 301 miles

Item 118 $10,687 + 1000 - 2199 Miles: $6.50 per additional mile over 1,000 miles

Item 119 $18,480 + 2200 Miles and Over: $8.50 per additional mile

Two Full Size Straight Trucks (26')

Item 120 Add 30% to the Grand Total of the One Truck Move

Three Full Size Straight Trucks (26')

Item 121 Add 30% to the Grand Total of the Two Truck Move

Additional Fees --

Item 122 One-Way Truck Rental Move Requiring Blankets - Blankets Cost $15 Each (Customer can sell blankets following the move to a local moving company as moving blankets are commonly used by professional moving companies).

3rd Party Rental Trucks (26')

Item 123 Due to the logistics and timing on the calendar of your move, we may have to rent professional box trucks from companies such as Penske or Uhaul. Due to high inflation and a large spike in move requests in 2021, we must pass the price of the truck onto our customers and that will be added to the above prices. Depending on the day of your move, discounts may be available. A written and capped price may also be available.

Out Of State Origination Fee

Item 124 If your move is starting out of state, and coming to our state additional fees will be assessed beforehand and included in the estimate which can be a written and binding estimate. These fees are necessary when hotels, 3rd party moving help, and even equipment rentals are necessary as part of your move.

Large / Overweight / Specialty Items

Item 125 Marble Top Dressers (100 – 200 pounds):$200

Item 126 Marble Table Tops (100 – 200 pounds): $200

Item 127 Upright Piano: Ground level to Ground Level$300 Item 128 Baby Grand Piano: Ground level ONLY: $600

Item 129 Heavy Safe (300 - 499 pounds): Ground level to Ground Level:$300 Item 130 Heavy Safe (500 - 799 pounds): Ground level to Ground Level:$400 Item 131 Heavy Safe (800 pounds - 1000 pounds): Ground level ONLY: $600 Item 132 Pool Table (3 piece slate with felt removal / re-felting): $600

Item 133 Small Pool Table (no disassembly needed): $300 Item 134 Hot Tubs/Spa: $600

Item 135 Miscellaneous Items (Over 100 pounds): $2/per Pound

Stairs / Long Carry / Attics

Item 136 Long Carry 25 yards =< $40/hour per Mover

Item 137 Flights of Stairs (10 Steps or more): $40/hour per Mover per Flight

Item 138 Attics: $40/hour per Mover

Snow Storm / Ice Storm Fee

Item 139 If the route on a long distance move includes the need for our driver to purchase snow chains which are required by law for commercial trucks crossing through the mountains, the fee we pass on to the customer is $300. This covers the cost of the purchase and the driver taking the time to chain up to complete the move without affecting the final bill other than the $300 fee.


Moving and Packing Supplies

Item 201 Book Box $5

Item 202 Small Box $5 Item 203 Medium Box $7 Item 204 Large Box $10 Item 205 Mirror Box $15 Item 206 T.V. Box $50

Item 207 Dish Pack Box $25

Item 208 Wardrobe Box $35

Item 209 Roll of Tape $7

Item 210 Pack of Wrapping Paper (200 Sheets) $40

Item 211 Pack of Wrapping Paper (500 Sheets) $80

Item 212 Roll of Large Bubble Wrap (100’ x 12’) $40

Item 213 Packing Peanuts Bag (1.5 cu ft) $16

Item 214 Moving Paper Pads (60” x 72”) $10 Each

Item 215 Moving Blankets $20 Each

Item 216 Mattress Bag King Set (King, (2) Box Spring) $50

Item 217 Mattress Bag Queen Set (Queen, Box Spring) $45

Item 218 Mattress Bag Full Set (Full, Box Spring) $35

Item 219 Mattress Bag Twin Set (Twin, Box Spring) $30

Item 220 Cargo Ratchet Strap $10 Each

Item 221 Rope (3/8” x 100’) $15 Each

Item 222 Box Labels $2 Each

Item 223 Trash Bags $2 Each

Item 224 Plastic Furniture Cover $10 Each

Item 225 Plastic Stretch Wrap (10” x 1000’) $30

Item 226 Plastic Stretch Wrap (15” x 1000’) $35

Item 227 Plastic Stretch Wrap (20” x 1000’) $40

Item 228 Crating The price of a crate is determined by the size of the item.Item 229

Item 230

Item 231

Item 232

Item 233



NOTE: We have bolded the policy sections to help you find them quicker. Please take the time to review the policies that apply. If you have any questions or concerns, please do not hesitate to contact us. 903.213.5699

Old West Moving is dedicated to providing safe and efficient moves to each of its valued customers. To do this, the company has put some policies in place that will enable each customer to have the smoothest move possible. Each policy is detailed below & in our Terms & Condition’s PDF. Our move coordinators are available to answer any questions you have about any of the following information.

Our moving estimates are based on the information you provided and our experience and expertise. This is only an estimate, actual time may vary. The actual time can vary due to lack of preparation, poor access at job site, or additional items to be moved not originally accounted for in the bid. Job cost is directly correlated to access and quantity of household goods to be moved. We do our best to accurately estimate the cost of your move but due to variables out of our control, Old West Moving does not guarantee completion time. Due to scheduling constraints Old West Moving reserves the right to send more or less personnel depending on availability and need.

  1. Guidance, Walk-trough and Payment. The customer or his representative must be present during the move at all times. We need your guidance! It is customer’s responsibility to do a final “walk-

through” of the premises to ensure we have taken everything. Our time runs continuously until all tools and equipment are back in the truck and payment is completed. Old West Moving has a 3 hour minimum. Please make sure you have your payment ready to go at the end of the job to avoid paying for any extra time.

  1. Payment Options. We accept the following: Cash, money order, personal and business checks (local moves only), cashier’s check, or a credit card VISA/MC/DISCOVER/AMEX. If you use a credit card there will be a 3.5%Visa, MasterCard,

Discover or a 4% for AMEX convenience fee, so please budget that into your expenses. For credit card payment, your name and the name on the credit card must match. You will be asked to sign for credit card payment. A Credit Card Authorization Form will be required is someone else is paying for your move, and must be arranged prior to service date.

  1. Long Distance/Interstate Moves. We require cash or money order/cashier’s check at the time of delivery for any balance due on long-distance moves. If you wish to pay using a credit or debit card you must inform us prior to your delivery and make appropriate arrangements with our office. We charge 3.5%-4% convenience fee for this service. The delivery drivers for long-distance moves cannot process/ accept any forms of payment other than cash, money order or cashier’s check. For all interstate moves we require 10% deposit to secure crew and truck for your move, another 40% due at the pickup time and 50% balance due at the delivery before unloading.

  1. Items that MUST Be Removed Prior to Moving Day: On moving day please make sure you have all the following items removed and placed in your vehicle or a secure & locked area: All medications, checks, passports, documents, precious stones, jewelry, cash, coins, expensive china & glassware, credit cards, firearms, statuary, flammables, stocks & bonds, furs, fine art, collectibles, computers, laptops, gaming consoles and games or other similar valuables. Prior to your move we will be asked to sign a waiver that all has been completed.

  1. Cancellation Fee: We have a cancellation fee of $50.00. We do not have a fee for re- scheduling your move unless you re-schedule it within 48 hours of your originally scheduled move. If so, you will be charged $50.00.

  1. Older Homes. Well known for having small, tight stairwells and entrances. Sometimes modern day furniture does not fit into these places. Our crew will do their best, but we cannot be held responsible if an item does not fit into your residence. Old West Moving will not be responsible for damage caused by any non-routine moving including, but not limited to; hoisting, standing pieces on end, handing items over railings, sharp turns, overcrowded areas, and tight hallways/entrances.

  1. Parking Arrangements. Customer is responsible for requesting moving permits if ones may be required. We can only recommend getting permits for all moves as they guarantee parking the moving truck as close as possible to your doorway. Because you are familiar with the parking situation on your street, you must decide if you need one or if you can manage parking on your own. In most cases we require 20-40 feet to park the truck. Please get moving permits if you think movers may have trouble parking at your address or let us know, so we can take appropriate arrangements for you. We highly recommend getting permits at your local police precincts. If there is nowhere to park at the time of

mover’s arrival, the crew will start your moving clock while they will be searching for parking. Driver reserves the right to park anywhere at his discretion to better perform

services, even if it is illegal and/ or he has to double-park. Customer agrees to pay any parking fees or tickets assessed to the carrier for any vehicle under hire by the customer at the time of the charge.

  1. Damages and Claims: Any damage claims must be submitted in writing to our claims department. Applicable notes about these damages must be made in writing on the bill of lading on the day of your move before movers leave your premises. Our company standards do assume a full inspection of furniture by both our movers and customers; however the final inspection is the responsibility of the customer. All of our customers sign a bill of lading upon completion of a move. It reads “I have inspected my goods and premises, including but not limited to elevators, floors, and stairwells. There are no damages except as noted. The cab and the back of the truck are empty and the job is complete”. For any insurance company this document is critical in noting charges the same day, to ensure the damage occurred that day and that coverage could be provided. Unless payment is made in full as is due we are not required to answer or process a claim. Do not assume you may deduct the money from the final bill to compensate yourself in the event of damage. This is ILLEGAL.

  1. Refrigerator Move. We only move empty freezers/refrigerators. Please empty the contents for safe moving. We are happy to load these last and unload them first.

  1. Grandfather Clocks. You are responsible for removing the pendulum, chimes and weights. Clocks are very delicate to and may need to be retuned or adjusted after you move has been completed by a professional.

  1. Dresser Drawers, File Cabinets, Desk Drawers. Please empty all dresser drawers, file cabinets and desk drawers. Remember that the furniture will have to be lifted and carried, so if it’s overstuffed and extra heavy it will be more difficult to handle. If the furniture will have to be navigated through

challenging obstacles, like a winding staircase, it’s usually best to remove everything, even the drawers, as it may be necessary to flip the furniture on its side or upside-down to get it through. The more prepared you are the more efficient we can be and the quicker the job can be completed. Loose and unpacked items can add time to the estimate.

  1. Marble. Old West Moving will not be responsible for any or all types of marble, due to the age or hairline crack that can cause splitting. We recommend that you place the marble in your personal vehicles for safe transportation.

  1. Glass Shelves. Old West Moving will not be responsible for any or all types of Glass Shelves packed by the customer.

  1. Last Minute Change of Service. If the move requires work above and beyond the original order for services, Old West Moving reserves the right to fulfill other obligations before completing additional work. For example, you have originally ordered services for

two (2) rooms move only. On the day of the move you adding additional rooms to move, not mentioned at the time of request, additional pick-ups/ drop offs etc., which will significantly increase total move time. In order to make our schedule on time for the next move, we reserve the right to postpone additionally requested services till our next availability and/or after completion of other jobs that day.

  1. Flat Screen TVs. These are susceptible to damage from extreme temperatures, slight bumps, and altitude changes. The original packaging is the best. In any case, please note that in the absence of physical evidence of external damage or negligence (visible damage) we are not responsible for TVs functioning after delivery. Please note item #4 in our EXCLUSION OF LIABILITY.

  1. Weather Conditions. Old West Moving reserves the right to reschedule the move at an agreed upon time, without liability if there is inclement weather, including, but not limited to heavy/freezing rain, snow emergency, hurricane warning, weather travel ban etc. You will have the option of being re- scheduled to our next available day. We will do our best to reschedule you as soon as possible.

  1. Driveways. Old West Moving will not drive our truck off of the street surface or on very steep surfaces. In certain instances there may be time required to position the truck onto your property or in the street. Any time spent positioning the truck will be on the clock. Please be aware that positioning a large truck into some driveways may be extremely difficult. Old West Moving will not be responsible for

any damage to your driveway, lawn, trees. Etc. Our drivers are very experienced and will be as careful as possible when positioning the truck.

  1. Safe Pathways & Access to Abode. Please ensure that your walkways are safe especially in the winter and if there are any access problems: hills, long unpaved driveways, loose gravel, etc., please let us know. Old West Moving will not take a truck off pavement or on steep grades. Old West Moving will not drive a truck over freshly graveled driveways, lawn sidewalk or other area not designated for truck traffic. Doing so may cause ruts in the grass, cracking of concrete, loss of vegetation, damage to underground sprinklers, drain fields or other damage. Old West Moving is not responsible for any damage or towing charges, which may result, whether foreseeable or not. Any time spent positioning the truck(s) or time lost due to truck(s) getting stuck will be at customer's expense.

  1. Right of Refusal. Old West Moving will not do anything that we feel is unsafe. We reserve the right not to service you under dangerous, unsanitary, or abusive conditions the determination of which is at our sole discretion and we will not be liable to you or any other entity for direct or consequential damages. Old West Moving will not work in unfloored attics. Ceiling damage and personal injury may result. Old West Moving assumes no responsibility for ceilings.

  2. Elevator Times & Restrictions. You must notify us of any elevator time restrictions prior to confirming your move. This will ensure that we can meet those restrictions to the best of our ability. If we are not notified of the elevator restrictions prior to confirming your job we will not be held responsible for meeting the time restriction. If you notify us about an elevator time restriction after your move is scheduled with us we may not be able to meet that restriction and we will inform you if we can do so.

  1. Certificate of Insurance. It is your responsibility to check with your building to see if we need to provide a certificate of insurance prior to the move or any other requirements that are necessary. If we are not notified of the certificate of insurance or other requirements we will not be held responsible. A full certificate of insurance usually requires a week to be processed. If your building needs a certificate of insurance we will need to know who to list as certificate holder, any additional insured’s, a fax number/e- mail address, and the name of a representative of whom to send it to. If you have any questions please ask ahead of time.

  1. Self-Storage. If you are loading or unloading into or out of self-storage, we are only responsible for damage caused while loading, transporting or unloading. It is the customer’s responsibility to provide padding (blankets, thick towels, padded paper, etc.) to protect their goods. You can rent our blankets for $15 per blanket is due on the day of your move, and $6 will be refunded to you when you return them. We ask you to be present at the storage site to note the condition of your items. Our responsibility ends when the unloading is complete. We will move items into any storage unit of your choice, however items will be stacked in the storage unit and we have no control over people coming into or out your unit after that time. For this reason, our insurance coverage stops as soon as we unload the contents into storage. Days, weeks or months later, if damage is claimed or if items claimed lost or misplaced, there will be no coverage. Self-Storage moves are 100% at the customers own risk. Please purchase or rent pads and we will be happy to pad your furniture to keep it safe in storage. Keep in mind when we unload, we take our pads with us unless you purchase them.

  1. Help with Your Move. Please note: Insurance regulations prohibit us from allowing you on the truck and if you choose to help with any part of the move, per our contract, we are excluded from liability for the entire move.

  1. Simulated Wood Products and Pressed Board. These products have poor structural integrity, which does not lend itself to moving or repair. We will move these items carefully but cannot be responsible for damage of simulated wood or pressed board furniture. These items are excluded from any and all moving insurance coverage. A helpful tip from your friendly Old West Moving: Furniture manufactured from pressboard and particleboard is designed to go into a box when it is moved from the manufacturer to the retailer then to the customer unassembled. It is not built to withstand the normal stresses of a move as an assembled unit. Most are not designed with the extra wood structural pieces to adequately brace the unit for movement out of or into a residence or office, nor the normal moving truck vibration, even in air-ride moving trailers. Usually chips or

dents are not repairable. Surface impressions can be made on the furniture when writing on a single piece of paper – you can imagine how it must fare when stacked in a moving truck. Assembly instructions frequently suggest that connecting hardware pieces be glued in place. This does not significantly improve the structural integrity of the furniture, but does make disassembly impossible without creating substantial, irreparable damage. For these reasons, moving companies and third party insurers do not offer increased insurance coverage for these types of items. We will do our best to transport these items for you in a safe and careful manner, but because pressed wood furniture is so unstable we are unable to offer increased cargo valuation or increased insurance on these pieces. If damage does occur you will be able to submit a claim only for the basic cargo valuation coverage of $0.60 per pound. Full replacement value insurance excludes these items. Pressed wood and particleboard furniture is moved at your own risk!

  1. Kids and Pets. For safety reasons and their protection, small children and pets must be out of work area.

  1. Disassemble & Re-assemble. Old West Moving does not re-assemble any item that we did not disassemble unless we feel it is safe. We can take apart simple items like bed frames; take legs off of tables, etc. We cannot disassemble or assemble any cribs. Old West Moving will not assemble or take apart anything that is too complex or that requires a manual. Please ask us prior to the move if you have a question. All CRIBS must be disassembled prior to moving day.

  1. How to Save Money. Pack everything into uniform sized boxes with lids and mark them with the destination room. Stay close to the action. Move delicate items in your car. We are happy, to place them there and remove them. Disassemble your furniture before we arrive. Be as clear as possible with your directions to our crew.

  1. Hoisting. Old West Moving offers limited hoisting. Please let us know if you are in need of hoisting ahead of time so we can be prepared. Our crew will do their best to hoist any objects in or out of your residence as long as we feel it is safe. We will not hoist anything that we feel is too heavy or unsafe. Because of the difficult nature of hoisting we will not be responsible for any property damage or damage to hoisted items. You are required to remove any windows for us to hoist. Our crew is not able to remove them due to liability purposes.

  1. Aging and Deterioration. When moving household items, Old West Moving has found deterioration occurs over time due to age/heat/dry rotting. Wood dowels and furniture, mattresseslump and disfigure upon disturbing, lampshades and wiring also become brittle and rotten, and floor lamp base concrete may crumble and fell out. If you wish, we will move them carefully, but will not be responsible for damage of deteriorated items.

  2. Unsafe/Unique Moving Circumstances. We are often asked to perform tasks that border on the impossible. Old West Moving will not be responsible for damage caused by non-routine moving including but not limited to, standing pieces on end, sharp turns, overcrowded work areas, difficult stairways, snags and sharp edges in work areas and doorways, handing over balconies, railings, etc., tight squeezes, and damage caused by weather. Old West Moving is not responsible for any direct or indirect damage to items or surroundings, as a result of a specific customer request. You

will be asked to sign a waiver if we agree to attempt a move that we deem unsafe or unreasonable.

  1. Flammables and Combustibles. Old West Moving will move no flammables or hazardous material due to safety laws and DOT regulations. As you prepare for your residential move, there are some things you should be prepared to move yourself or leave behind.

Moving companies are not legally permitted to transport any hazardous materials! This includes items that are flammable, corrosive or combustible. What does this mean for you? If you have a gas barbecue grill you will need to disconnect the tank and take it with you or the grill stays where it is.

Your lawnmower and other power lawn tools must be emptied of fuel or they do not go on the truck. You should also be sure to disconnect gas hookups for grills, dryers, water heaters and anything else that you plan to have your movers take. Moving companies cannot handle gas connections. Please contact your gas company for servicing. We do not disconnect gas appliances under no circumstances.

Non-allowable items include: sterno (jelled fuel), Fire Extinguishers, Household Batteries, Matches, Aerosols, Chemistry Sets, Kerosene, Cleaning Solvents, Darkroom Chemicals, Gasoline, Ammonia, Pool Chemicals, Propane/Propane Tanks, Nail Polish, Nail Polish Remover, Motor Oil, Fireworks, Car Batteries, Charcoal, Charcoal Lighter, Liquid Bleach, Fertilizer, Paints (latex & oil-based), Paint Thinner, Pesticides, Firearms, Ammunition, Poisons (such as weed killer), Lamp Oils, Fuels. Customers must make other arrangements to transport these items.

  1. Potted Plants. Especially larger ones are very difficult to move when full. The vibrations of the truck can sometimes crack the pots when full. We will be able to move your potted plants for you if you wish. We do not move large potted plants weighing over 30 lbs. Old West Moving will not be responsible for any damages to any potted plants or the pot/container they are planted in.

  1. Electrical Connection & Dis-connection. We cannot disconnect any water, electrical, or gas lines from any appliance or item. We also cannot disassemble any item that requires such a disconnection or connection. We will not connect/disconnect washer/dryer or ice makers water line. You or your representative must perform any plumbing connections. Any assistance we give is as a courtesy only. Water and drain

connections are the responsibility of the user. Old West Moving's Movers are not licensed plumbers.

  1. Pianos & Safe Moving. Old West Moving loves moving big stuff. We move upright pianos, gun safes, jeweler safes, High-back pianos etc. Please check with us prior to the move to make sure we can safely move it. We do not move pianos & safes up or down any stairs.

33. Heavy and Oversized Item Move. Our personnel will move your appliances and items over 250 lbs. if needed and the work can be done safely. Unfortunately, damage may occur to floor surfaces. If you wish to take this risk, Power Movers will not be responsible for it. There is an additional charge for heavy & oversized items. You must let us know about these items prior to booking; there is a Heavy Lifting Fee that will apply. If an item needs to be hoisted, a fee will also apply.


  1. Old West Moving's liability for lost or damaged items is limited to $0.60 per pound per article unless the customer has purchased additional insurance.

  1. Old West Moving shall be responsible for replacement of any lost items listed on inventory page and inspected prior to move, subject to above limits. Items not listed on the inventory are not insured.

  1. The condition of any item(s) boxed by customer (PBO/packed by owner) and not inspected prior to move is not insured by Old West Moving and is the responsibility of the customer.

  1. Old West Moving shall in no way be responsible for the working condition of electronic equipment, grandfather clocks, or any other piece of mechanical equipment (MCU/Mechanical Condition Unknown). All items should be properly boxed and securely packed. If the following items are transported loosely, they are excluded from moving liability. These items include, but are not limited to: ELECTRONIC COMPONENTS, APPLIANCES, TELEVISIONS, STEREOS, DVD PLAYERS, CD/MP3 PLAYERS, SEWING MACHINES, TYPEWRITERS, COMPUTERS, PLANTS, LAMPSHADES, GLASS, CERAMIC LAMPS, CERAMIC ITEMS MIRRORS (WITH OR WITHOUT A DRILLED HOLE), MARBLE, CERAMIC, PLASTICS, CONCRETE PIECES, STATUES, PICTURES, PAINTINGS, CURTAIN RODS, COMPUTERS, LAPTOPS, DISHES, CHINA, ETC. Standard liability is limited to and not to exceed $0.60 cents per pound, per article.

  1. Old West Moving will not repair or replace pressed board or simulated wood furniture. Much of the budget priced furniture today is made from a pressed wood or wood byproduct material. Some of the wood grain look is simply paper and some is very thin plastic material like on lower end kitchen cabinets. This type of material is not structurally strong, especially if it has screws, since the screw threads have no real grain to imbed into, just crumbly pressed wood chips held together by some binding agent. It is not repairable and we have seen it crumble from the smallest vibrations riding in a truck across town. Do not EVEN ask us to repair or replace this type of furniture! We will do our best to move it successfully for you. This type of furniture is specifically excluded from basic and increased insurance coverage.

  1. The right is reserved by Old West Moving to repair or replace any damaged item(s).

  1. Old West Moving will not be responsible for damage caused by non-routine moving including but not limited to, standing pieces on end, sharp turns, over-crowded work areas, difficult stairways, snags and sharp edges in work areas and doorways, handing over balconies, railings, etc., tight squeezes, and

damage caused by weather. Occasionally it may not be possible to place items where you would like them without possible damage to the items or premises. If this situation arises, our foreman will present you with a release form indicating that you accept responsibility for any ensuing damage. (and/or obtain your verbal agreement). You will be asked to sign a waiver if we agree to attempt any non-routine moving request.

  1. Old West Moving shall not be responsible for loss or damage to accounts, bills, checks, evidence of debts, letters of credit, passports, tickets, documents, manuscripts, notes, mechanical drawings, securities, currency, money, bullion, precious stones, jewelry, or other similar valuables, paintings, statuary, or other works of art; or property carried gratuitously or as an accommodation. The process of removing drawers must be done in the presence of the customer or their agent.

    We require that all valuables be place in a secure area off the premises prior to moving day. Example: (A vehicle or a family members or a friend’s residence.)

  1. Old West Moving shall not be responsible for damage resulting when moving household items that have deteriorated such as, but not limited to, lamp shades, mattresses, electrical wiring, etc.

  1. Old West Moving shall not be responsible for glass in any form or damage resulting from glass breakage unless special packaging has been purchased. This applies to porcelain and ceramic items, also.

  1. Old West Moving shall not be responsible for plants or pets.

  1. Old West Moving may use dollies to facilitate removal or placement of appliances, etc., and damage that may result to soft floors, such as, but not limited to, indentation, scuff marks, etc., are not the responsibility of Old West Moving.

  1. Old West Moving shall not be responsible for damage to waterbeds or any subsequent damage. We claim no expertise as waterbed technicians.

  1. Old West Moving shall not be responsible for damage to items requiring special instructions if customer fails to provide such instructions including, but not limited to, disassembly or assembly of said items and any special preparation required. It is your responsibility to provide special tools if needed.

  1. Old West Moving assumes no liability or responsibility for any items and cargo placed in the customer's own vehicle or in rental equipment and which Old West Moving does not transport.

  1. Old West Moving may use dollies to move heavy objects such as but not limited to pianos, appliances, items over 300 lb., etc. Any floor surfaces including but not limited to parquet, hardwood, ceramic, marble, entrance halls, etc. and any damage that may result to soft floors, such as, but not limited to, indentation, scuff marks, etc., are not the responsibility of Old West Moving. If floor can be

pulled by thumbnail, we are not responsible for damage. Old West Moving may use water or soapy water to facilitate removal or placement of appliances.

  1. Water Connections. Old West Moving will not connect washer/dryer, or ice makers. Please note: you or your representative must check or accept any plumbing connections. Please make sure the main water valve(s) are completely turned off before disconnecting them. Any assistance we give is as a courtesy only. Water and drain connections are the responsibility of the user. WE ARE NOT PLUMBERS.

  1. Old West Moving cannot be responsible for the working condition of major appliances. Please note: if you are moving front/top load washer- you are responsible to arrange third party appliance technician who will install shipping bolts for your washer before moving it! We do not carry THEM! A good place to check for part numbers and availability is at your local appliance center. There is also a universal washing machine stabilization pack on the market called LitKit that doesn't use bolts but requires a bit more effort.

  1. Old West Moving cannot be responsible for dents or scratches on major appliances. A thin metal that has an extreme affinity to dent and scratch covers them.

  1. Ceilings. Old West Moving assumes no responsibility for ceilings.


Option One – Minimum Liability Valuation

You may choose to purchase no insurance. If so, inventoried items will be covered at minimum liability, which is .60 per pound per item. There is no charge for this option.

Example: For a lost or damaged 100 pound dresser you would receive $60, regardless of the dresser’s actual value. Weight is determined by the American Moving & Storage Association (AMSA) Table of Weights.

Option Two – Purchasing Actual Cash Valuation or Replacement Cost Valuation

  1. Deductible: All Flat Rate Valuation Coverages carry a $300 deductible.

  2. Cost: Actual Cash Value Valuation is $20 per $1,000 coverage.

  3. Cost: Replacement Cost Valuation is $30 per $1,000 coverage.

  4. The Valuation Coverage covers your inventoried inventory only.

  5. The Valuation Coverage is not an itemized policy.

  6. The Valuation Coverage is based on the actual cash value of your entire inventoried shipment.

IMPORTANT: Be sure to purchase enough valuation to cover the total value that you have claimed on the bill of lading. If you under-value your shipment, you will be subject to a co-valuation penalty.

Example: If you claim your shipment is worth a total of $20,000 but you only purchase $10,000 worth of valuation, the policy is only responsible for 50% of losses/damages incurred.

Choose between the following two valuation options:

Actual Cash Value (ACV):

Your property's valuation is for its actual cash value, after depreciation, based on the AMSA Depreciation Guide. You will be paid the lesser of the following, according to our assessment:

  • The actual cash value at time of loss or damage, after depreciation.

  • The amount of repairing or replacing the property (according to our estimates).

  • The limit of coverage.

Replacement Cost (RC): Your property is covered for replacement cost. (Please note: in order to receive full replacement cost for an item, it must be damaged beyond repair or confirmed as lost).

You will be paid the lesser of the following, according to our assessment:

  • The amount of repairing the damage (according to our estimates).

The amount it would cost to replace the destroyed or lost property with similar kind or quality to be used for the same purpose and same site (according to our estimates).

  • The limit of coverage.

I choose to have my inventoried items covered at minimum liability, which is .60 per pound per item.

Client Initial:

What Is Covered:

Despite the long list of exclusions and limitations, we do provide coverage for items that we knowingly and without dispute damage. Released Valuation, or purchased Actual Cash Value, or purchased Replacement Cost Valuation coverage will be provided to all items dropped or damaged on site while in the possession of our movers, assuming they do not meet any of the exclusions above.

Remember, Released Valuation covers up to $0.60 per pound. Example: For a damaged 100 pound dresser you would receive $60, regardless of the dresser’s actual value. Weight is determined by the American Moving & Storage Association (AMSA) Table of Weights.

Factors such as condition of the item and depreciation may reduce the amount of compensation ultimately paid.

How To Make A Claim:

There are three steps to creating a claim:

Make sure that the broken or damaged item is recorded on your work order prior to the movers departing the site. This is necessary for all claims.

Contact Old West Moving Assistance @ 903-213-5699 or by email

jeromeslayton@oldwestmovingassistance.com, and a claims form will be emailed or faxed to you. Complete and return the claim form with as much information as possible, including model numbers, serial numbers or other unique identifiers.

Claim Remedies:

Assuming the steps above were followed correctly and the damaged item(s) are not excluded, Old West Moving Assistance will have the option to repair the damaged item if it is a viable option. If the item is beyond repair, a payout based on Released Valuation coverage of

$0.60/lb will be made for the published weight of the item. Once a claim form is submitted, Old West Moving Assistance and it's insurer's will have up to sixty days to notify you of their decision to repair the item or make a payout.

Cancellation Policy:

Old West Moving values mutually trustful and ethical relationship. For many years we did not charge reservation deposit, and simply required a common courtesy on the customers behalf to give us advanced notice of cancellation or re-scheduling. Unfortunately, in the past several months we have experienced a sharp rise in the last minute cancellations and even “no-shows”. Old West Moving is not different from many other small businesses, and has certain expenses associated with last-minute cancellations. Lost opportunities, paid wages, fuel and vehicles amortization - are all examples of the losses that we experience when customers chose not to move in the last minute or don’t open the door upon arrival. Unfortunately, after analyzing our losses we came to the conclusion that we cannot continue absorbing these expenses, and created a Refundable Reservation Deposit to ensure that we are protected against these losses. Please carefully review our Reservation Deposit, Cancellation, Re- Scheduling and “No-show” policies below to familiarize yourself with them:

Reservation Deposit – May be required for each move. After a reservation request is received, our agent will e-mail you a deposit invoice to submit a one-time payment in order to secure your moving date. Deposit amount will depend on the complexity of move, and the number of movers ordered.

Deposits are fully refundable, as long as cancellation notice is submitted in writing 72 hours before the actual move.

Cancellations – In order to receive a full refund of you reservation deposit please submit a cancellation request in writing via text message, email, or by using our simple website electronic contact form at least 72 hours before the actual moving date.

Re-Scheduling – We strive to provide flexibility to our customers. Re-scheduling requests are honored only after a telephone conversation with our agents at least 72 hours before the move, and subject to crew availability and pricing changes.

“No Show” Policy – Once you submit the moving reservation you expect the professional movers to be on time to move you. Once we collect the reservation deposit, we commit our movers to service you, and expect the customers to meet them. In the event our movers are not met at your doorsteps 100% of a minimal quote amount will be billed to your credit card.

Late Notice Cancellations - Moves that are canceled by customer after 6PM a day prior to the move are subject to a minimum of 3 hours service charge. Our office staff works until 6PM CST, and re-open at 8AM next morning. Therefore we cannot change the schedule of moving crews that are dispatched to the parking at 7AM.

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2525 Shiloh Rd

Tyler, TX 75703

OPERATED BY Old West Moving Assistance
USDOT 4210687
TxDOT 009926054C

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